Every feature your team needs — none you don't

Session Replay

Pixel-perfect DOM-level replays of every visitor session.

• DOM-level snapshots with full CSS fidelity
• Replay any session in under 200ms
• Scrubber with playback speed control (0.25x–4x)
• Event timeline synced to the replay
• Network request waterfall overlay
• Console log capture (Pro+)
• Skip idle periods automatically
• Replay export to MP4 (Pro+)

Heatmaps & Attention

Click, move, scroll, and attention heatmaps per page.

• Click heatmaps with element-level breakdown
• Move heatmaps correlated to gaze
• Scroll-depth heatmaps with 25/50/75/100 markers
• Attention maps combining dwell + scroll + cursor
• Segment heatmaps by device, country, source
• Heatmap diff between variants
• Export heatmap as PNG

Funnels & Conversion

Multi-step funnels with drop-off and time-between analysis.

• Unlimited funnels with up to 12 steps
• Page-view, event, and time-on-page step types
• Drop-off rate and time-between-steps
• Auto-generated "top friction" replays
• Funnel segments by any property
• Funnel comparison: variant A vs variant B
• Conversion attribution to first/last touch

Live Chat

Auto-greeting playbooks and target-account detection.

• Real-time chat with typing indicators
• Five built-in auto-greeting playbooks
• Target-account detection with VIP routing
• Visitor context side panel
• Canned responses and slash commands
• Chat-to-lead conversion in one click
• Mobile SDK and email fallback
• Off-hours auto-responder

Lead Management

Identify, score, and route leads through your pipeline.

• Identify visitors with email or custom IDs
• 4-factor lead scoring model (fit + behavior + intent + source)
• Pipeline stages: New → MQL → SQL → Customer
• Lead timeline with every session and event
• Assign leads to team members
• Status-change activity log
• CSV export and webhook on lead change

Events & Tracking

Define custom events with seven match types.

• Seven match types: CSS, text, URL, referrer, scroll-depth, time-on-page, JS-error
• Conversion flagging per event
• Event enable/disable per website
• Top-events bar chart with 30-day trend
• Event funnel integration
• Server-side event ingestion API
• Server-side identity stitching

Analytics & Dashboards

Cohort retention, traffic sources, top pages, and KPIs.

• Live-visitor counter with country flags
• 7/30/90-day traffic charts
• Top traffic sources ranked
• Top pages table with bounce and avg. time
• Cohort retention matrix
• Custom KPI cards with sparklines
• Saved dashboard layouts per user

Privacy & Compliance

GDPR and CCPA controls baked into the platform.

• No cookies without explicit consent
• IP truncation at the ingest edge
• PII masking opt-out by default
• One-click visitor deletion (Right to Erasure)
• GPC signal respect
• EU data residency (Frankfurt)
• DPA template + SCCs available
• Immutable audit log of admin access

Multi-Website & Agencies

Run up to 10 client sites on Agency — unlimited on Enterprise.

• 3 websites on Pro, 10 on Agency, unlimited on Enterprise
• Per-site team members and roles
• Workspace switcher in two clicks
• White-label PDF reports (Agency plan)
• Consolidated billing across all sites
• Per-site usage quotas and alerts
• Client login portal (Agency plan)

API & Integrations

Pipe Clicktics data anywhere with webhooks and REST.

• REST API with typed SDKs (JS, Python, Go)
• Webhooks for 14 event types
• Native Slack integration
• Native HubSpot and Salesforce sync
• Segment source and destination
• Zapier app with 50+ actions
• Snowflake and BigQuery data share

Alerts & Notifications

Get notified when conversion-critical events happen.

• Conversion alerts via email, Slack, SMS
• Error-spike alerts with stack traces
• Traffic-spike alerts per source
• Lead-assignment alerts
• Weekly performance digest
• Daily anomaly-detection report

Export & Reporting

Get your data out — in any format, on any schedule.

• CSV export for any table or chart
• Scheduled email reports (daily/weekly/monthly)
• White-label PDF reports with your logo
• Replay export to MP4 (Pro+)
• API export with cursor pagination
• Data warehouse sync (Snowflake, BigQuery, Redshift)